Ordering Support»Inquiry Guide FAQs!Back.
Ordering Support:Inquiry Guide FAQs!
Questions of ordering herbs?Not sure what is the herb name?Need to send an inquiry for purchase?...Guideline of Inquiry Tips will help you!
- Inquiry Guide:1.How to order some products?
Question:How to order the herb products?
Answer:To buy/purchase some herb products from us is very simple, and it only need 2 steps to start:
the 1st step, make sure which product you are in need of, and the quantity of it;
the 2nd step, contact our sales department for the sales process support, send your detailed inquiry by email or tickets, it is very easy:
How to send an inquiry via E-Mail? or
How to ask help via Tickets?
- Inquiry Guide:2.How to identify a product is what in need of?
Question: How to identify a product is what in need of?
Answer:In most cases our clients do know which herbs they are looking for. In rare cases some friends are not sure what they are in need of, or have difficulty to identify an exact product name they are in need of, in such a case you can contact our sales department (with the description details of what you are looking) to ask its availability!
Need a quick way to find the herbs you are looking for? Try to use the Online Search and locate it via herb names, the Online Search function is linked at bottom corner with search icon: .
The Online Search Surface is a site search powered by Google, you can use it to search and identify herb extract and related products by "keywords", it also supports simple photo search.
Product FAQs: for more questions of products, pls read at Other FAQs»ProductRelated-FAQs! and Other FAQs»PreSalesRelated-FAQs!.
- Inquiry Guide:3.How to send an inquiry via E-Mail?
Question:How to send an inquiry via E-Mail?
Answer:Send an Email Enquiry directly for Questions of herbs and products:
Our Sales Department will gladly help you, at time 8AM-5PM/Mon-Friday(Except public holiday and vacation)
♣Mail To: ♣Copy To: or
♣Mail To: ♣Copy To:
Tips:for inquiry via email, you should make sure what you are in need of and let us know:
(1).the Product Name(with Serie Number), the Specification of the Product, which you are in need of;
(2).the quantity in details of each product(in KGs);
(3).your contact information in details and information for logistics(your consignee address/delivery address).
Email FAQs: for more questions of email support, pls read at Other FAQs»EmailRelated-FAQs!.
- Inquiry Guide:4.How to ask help via Tickets?
Question:How to ask help via Tickets system?
Answer:The Ticket Support is utilized and running for customer service, each request is assigned a unique ticket number which trackable for timely reply! Simply register an account in one minute and send your product questions in details:
♣ Submit Tickets: Register A Ticket Account
♣ Check Tickets: Open A New Ticket
Tickets FAQs: for more questions of tickets support, pls read at Other FAQs»TicketsRelated-FAQs!.
- Inquiry Guide:5.Timely online live help support.
Live Support(LiveChat Support of Departments available at working time!)
Sales Department: 8AM - 5PM/Mon-Friday
Questions of products,we will gladly answer your questions!
GeneralFAQs: 8AM - 5PM/Mon-Friday
General Questions and Frequently Asked Questions Help!
AfterSale: 8AM - 5PM/Mon-Friday
Aftersale assistance for clients!
♥The electronic data information published at our official website https://www.mdidea.com and https://www.mdidea.net, help our clients know more clearly about common support tips, frequently asked questions, order procedure tips and additional explanation related.
♣ last updated date: