Ordering Support:Logistics FAQs!Back.
Ordering Support:Order Procedure!
Need to know What will happen after placed my order,how to use a Purchase Order?What about the Order Status,other related question about order procedure?Guideline of Order Procedure will help you!
- Order Procedure:1.What will happen after placed my order?
- Order Procedure:2.Order Confirmation.
- Order Procedure:3.Can I use a Purchase Order?
- Order Procedure:4.Order Status Check Help?
- Order Procedure:5.Shipping and Logistics Speed.
- Order Procedure:6.Signing for your package.
- Order Procedure:7.Package Status/Location Investigation.
- Order Procedure:8.Package Status Check Request.
Order Procedure:1.What will happen after placed my order?
You will receive an order confirmation by Email or by Fax.If you fail to receive a confirmation after submitting your order, please contact or remind us,the notification of related order confirmation will be sent again until you received.
Order Procedure:2.Order Confirmation.
After Client/Buyer have submitted related order and once payment or deposit arrived,we will send an update of Order Confirmation to Buyer's/Consignee's part the first time via Email or Fax,to confirm below related matter:
(1).confirm that the order related already arranged;
(2).confirm you information of the Shipment Shedule,estimated Logistic Date,and On Board Date.
(3).confirm you other arrangement which may need further discuss before logistics of related order,such like better packing suggestions,recent local port policy varies,or possible postpone date sometimes happened for technical or raw material reasons,etc.
Order Procedure:3.Can I use a Purchase Order?
Purchase Orders are a means of paying for products. This method is usually used by larger corporations, the way it works is as follows:
*Request a Quote and then request a Prepay Invoice or Proforma Invoice from Us!
*You will receive a Prepay Invoice from us with the order in details and instructions on how to send payment.
*You will get a confirmation update of the order status once payment done,and products in stock will be arranged for logistics asap,products need freshly process will be arranged logistics in the days we discussed.If postpone or delay happened for any order,you will get a notification for delay reasons explain.
*Logisitics will be arranged once we agree on its lead time,packing details,logistic ways and other related conditions.
*Shipment Notification and tracking details will be sent on the same day or the second day by email or fax once logistics of your order got arranged.
Order Procedure:4.Order Status Check Help?
Order Status Check:How about My Order Status?
How about My Order Status?We Do send an Order Confirmation Notification for Every Order signed with Clients to indicate its Process Status Details,if You placed an order and paid it yet,but still not received such a notification for any reason,You may submit a form to check at Order Status Check Page:
Submit a check request of your order with contact details at at Order Status Check Page,or mail to us for check!
How to track my order?Shipping or Logistics Notification:
A Formal Notification under Title "Shipment Tracking Notification of OD∗∗∗∗∗∗Package" will be sent to Buyer's part for attention the same or the second day logistic arranged.
We do arrange packing,packing verification,documents and logistics exactly according to every order signed with clients,the syllable field "OD∗∗∗∗∗∗" among the title of the notification is the same as the number of Proforma Invoice or client's PO Number.
This Notification will cover all details of below related matters:
(1).a confirmation of your order logistics already arranged,and its logistic date(which means the exact date the goods collected and signed by carrier.)
(2).the carrier name which collected the goods.
(3).the AWB(air way bill) number of related logistics,and the TrackingNumber togethor with an online tracking link url,the TrackingNumber can be used to track status of the goods timely at the tracking link page or at carrier's website.(For difference between an AWB number and a TrackingNumber,See ∗Note1 for details)
(4).a detailed reconfirmation of packing arrangement and packing conditions.
(5).documents copy of the order related if requested by client for import clearance convenience etc,and these docs normally send by a following notification under title "Documents NTF of OD∗∗∗∗∗∗Package" to Client/Buyer/Consignee side(and a ∗Notify Party if Buyer requested).
∗Note1:For most cases the TrackingNumber of an carrier is the same as AWB,but sometimes different,For Example,the AWB of TNT Express Carrier normally comes in form of combination of 4 letters and 9 digital numbers,for example this one:GD 776163900 WW,with 2 capital letter at beginning and 2 letter at end,but a related TrackingNumber of this AWB accordingly are pure digital numbers without letter,for above mentioned AWB bill,the related TrackingNumber will be:776163900.Below give a example indication to explain its difference:
Above picture comes from the top right corner part of a TNT Air Way Bill,Below the bar code,You can see the AWB Number of this bill is: GD 301 667 709 WW.
Above picture is the pure number part of the above mentioned TNT Air Way Bill.You may see the TrackingNumber of this AWB is:301667709.
∗Note2:Notify Party:above notification normally only arrange sent to Client/Buyer/Consignee side for attention,for those cases if buyer request us send a notification to their Notify Party(or Import Agent,or Any Third Party),this notification togethor with documents copy related will also be arrange sent to the Notify Party which our Client/Buyer/Consignee designated to us with notification.
Order Procedure:5.Shipping and Logistics Speed.
Generally, delivery takes:
3-5 business days (Air Express )
5-8 business days (Air Cargo To Door )
3-5 business days (Air Cargo To Port)
Delivery times are estimated from the time you received a Shipping Notification that your package(s) collected by Carrier.
Public Holidays:Please bear in mind that these shipping times may be affected by the public holidays of your/our country.
Order Procedure:6.Signing for your package.
When carrier man come to delivery,you or your colleague need sign to receive the package.As Consignee,You'd better remember attention to below Tips:
When you sign for your package with the carrier,you are agreeing that the package has been received in a satisfactory condition.
We recommend that You Check your packages thoroughly before sign it,and You have the right Refuse to Sign it if the package are seriously damaged or any leakage happend by normal view.For this case if happened,we suggest You'd keep the right Refuse to sign it and Remember notice us a detailed description of its arriving conditions immediately,so we can help to check with carrier for You.
You'd better contact us if you find any further problems or damage may happened during shipment in 3~5 days since the date you signed the package,thus we can help you to seek settlement with carrier.
Order Procedure:7.Package Status/Location Investigation.
Occasionally we got noticed some package of our client got shipped to a wrong transport center,and that case got put into correction immediately without any hesitation.
For example,a package with 2 CTB to area of EU happened met a mistake at HK trans-port,one small Box got shipped to the transport center at Santiago,after investigation,the logistic company reported to us and arrange it re-delivered to the right consignee address in 1 and half weeks,such case only happened one time all these years!
Order Procedure:8.Package Status Check Request.
You are Not Familiar with,or Do Not Know how to use the tracking surface of the carrier website?or anyother cases with problems to know your order package status?
Simply Submit a check request of your order with contact details at at Package Status Check Page,or mail to us for check! You will be contacted in 24 hours with Your Specific Package Status Update Notification.
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