Other FAQs»EmailRelated-FAQs!


Other Questions Some other Frequently Asked Questions which not directly related with order procedure are listed in the category Other FAQs,such like customer side questions,product related questions,packing related questions,license related questions,presales related questions,online product display related questions,website related questions,etc.They are frequently asked and the Other FAQs category may help you know answers easily!

 More other frequently asked questions in different categories are in updating and adding.

EmailRelated-FAQs 01.How long to wait a reply by email inquiry?

 Answer::Our sales department confirm a reply in 4 hours to 1 business days for your questions in working days,if the question more complicated need longer time for confirm,you will get a receipt response of notification too,a question sent at weekend or holiday may receive an answer in next working day once weekend or holiday over.

 Other questions not urgently normally get replied in 1 to 2 business days too.

EmailRelated-FAQs 02.I sent an email inquiry but returned send failure message?

 Answer:the failure has many reasons, we understand it normally due to various reasons including:

 1.sender side mail server SMTP(Simple Mail Transfer Protocol) or configuration of pop mail, you may need re-configure it and let run properly;

 2.sender side mail server ip rules, receiver side server ISP rules;

 3.sender or receiver side ipv4 or ipv6 address got listed in a blacklist or spam database, screened automatically by email server, you need contact admin of your mail server to settle it.

EmailRelated-FAQs 03.I sent an email inquiry without failure message return,which means sent successfully,but not received a response?

 Answer:this failure of receive reply due to various reasons we understand may including:

 1.a mail got screened by mail server due to ip problems listed in black mail list or spam database,and suggest sender contact admin of mailserver;

 2.a mail got screened by receiver or sender side other IP screen rules or other unknown reasons,sender can change another mail with cleaner IP or stabler mail service try again;

 3.a mail sent from wellknown famous mail server those spammers like to use(like @hotmail.com,@outlook.com,@yahoo.com,etc.) high possibility got screened;

 4.a mail inquiry without detailed descriptions of what an inquiry should have,which itself more like a spam than an inquiry,etc.

 5.a mail inquiry without details of sender contact information will be treated the same as a spam.

 6.a mail send from an android software,group email software,advertise software,and other similar software will be treated same as a junk mail or spam.

 7.a mail send from a mail server which has wrong/improper RNDS will high possibility be treated same as a spam,a mail send from a mail server which not same as the mail server of sender's organization will be treated as a possible spam.

EmailRelated-FAQs 04.I have sent an email inquiry from my account with @gmail.com without failure message return, which means sent successfully, but not received a response?

 Answer:a mail from @gmail.com server or other mail server which bundled their service with the email server of google.com, which may bundled with some very strict IPv6 sending guidelines(according to specific policy of google which different from most other mail servers,at url address:httpss://support.google.com/mail/?p=ipv6_authentication_error),this sometimes may cause problems of communication error when reply your inquiry comes from @gmail.com,normally you may send an inquiry from your another email which not laid such a guideline, or to submit a ticket for sales questions.

 [Update: our webmasters have fixed the problem with IPv6 sending guidelines which related with PTR of IPV6 address which the Google mail server defined.]

EmailRelated-FAQs 05.What is an email spam?

 Email spam,also known as junk email or unsolicited bulk email(UBE),is a subset of electronic spam involving nearly identical messages sent to numerous recipients by email.The messages may contain disguised links that appear to be for familiar websites but in fact lead to phishing web sites or sites that are hosting malware.Spam email may also include malware as scripts or other executable file attachments.Definitions of spam usually include the aspects that email is unsolicited and sent in bulk.

 According to the Message Anti-Abuse Working Group,the amount of spam email was between 88–92% of email messages sent in the first half of 2010.The ban on spam is enforced by the Terms of Service/Acceptable Use Policy (ToS/AUP) of internet service providers (ISPs) and peer pressure.

EmailRelated-FAQs 06.Why there are Anti-Spam rules?

 The Anti-Spam rules are in running majorly for below purpose:

 1.To protect chances clients get high efficient customer service,normally our clients do Not send a spam like email inquiry,the spams from advertisement software and other origins may delay the response speed for customer service, to guarantee clients get high efficient customer service,the anti-spam rules are running as one part of a daily customer service rules.

 2.To protect client's benefit,the spams from advertisement software and other origins may cause mail reply efficiency low and indirectly lead to time loss of client's benefit, as a result, the anti-spam rules are running as one part of a daily customer service rules.

 3.The spam origin IP address, mailserver, spam sender's email address, proxy server and related server information which spammer used, will be submitted periodically to Anti-spam database, Black-name list etc.

♥The electronic data information published at our official website https://www.mdidea.com and https://www.mdidea.net, help our clients know more clearly about common support tips, frequently asked questions, order procedure tips and additional explanation related.
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