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Other FAQs Some other Frequently Asked Questions which not directly related with order procedure are listed in the category Other FAQs,such like customer side questions,product related questions,packing related questions,license related questions,presales related questions,online product display related questions,website related questions,etc.They are frequently asked and the Other FAQs category may help you know answers easily!

 More other frequently asked questions in different categories are in updating and adding.
 

SalesRelated-FAQs
SalesRelated-FAQs 01.What is VAT?

 VAT Question:What is VAT?

 Answer:VAT(Value Added Tax) is a tax on consumption within the European Union(EU).
 VAT is not included in prices offered due to varying rates between EU member states.
 VAT Number of EU clients will be noted on invoice,if requested.
 

SalesRelated-FAQs 02.How useful is a coupon code for herbs?

 Question:How useful is a coupon code for herbs?

 Answer:Customarily, coupons are issued as a part of sales promotions, coupons function as a form of price discount.

 coupons The coupon code of herbs is prompted and issued by the sale department.In general, the coupon code of herbs is used for discountable sales conditions and orders from old clients or new clients, for wholesale orders, for new sale promotions, for cashback of comment feedback whatever positive or negative, for remittance short of intermediate banks, and other conditions in which the coupon code is applicable.

 The coupon code of herbs could be used as a discount for checkout, it could be deduced from invoice amount when checkout.

 Or, it could be counted as a discount for your next order, it will be counted as a deduction of invoice amount for your next order.

 coupons checkout Or, it could be used as a cashback of your comment feedback, and it will be returned by PayPal.

 Or, it could be used and generated for other cases may fittable for sales conditions.
 

SalesRelated-FAQs 03.What is the difference between Net Weight, Gross Weight, Tare weight, Chargeable Weight?

 Question:What is the difference between Net Weight, Gross Weight, Tare weight, Chargeable Weight?

 Answer:In science and engineering, the weight of an object is usually taken to be the force on the object due to gravity.

 weight science icon In modern scientific usage, weight and mass are fundamentally different quantities: mass is an "extrinsic" (extensive) property of matter,whereas weight is a force that results from the action of gravity on matter: it measures how strongly the force of gravity pulls on that matter. However,in most practical everyday situations the word "weight" is used when, strictly,"mass" is meant.For example, most people would say that an object "weighs one kilogram", even though the kilogram is a unit of mass.

 The distinction between mass and weight is unimportant for many practical purposes because the strength of gravity does not vary too much on the surface of the Earth.

 The Earth's gravitational field is not uniform but can vary by as much as 0.5% at different locations on Earth (see Earth's gravity). These variations alter the relationship between weight and mass, and must be taken into account in high precision weight measurements that are intended to indirectly measure mass.

 weight info icon Gross weight is a term that is generally found in commerce or trade applications,and refers to the total weight of a product and its packaging.Conversely, Net weight refers to the weight of the product alone, discounting the weight of its container or packaging; and Tare weight is the weight of the packaging alone.

 Chargeable Weight is counted by courier transport company(airline logistics) for freight amount count, and they normally use round-off rules for cases at which actual weight not in integer(whole number):0.5kg as minimal measurement unit for weight below 20kgs, or 1.0kg as minimal measurement unit for volume over 20kgs.
 

SalesRelated-FAQs 04.More or Less Clause, Quantity confirmation and possible dispute of products parcel shipped/loaded and product parcel received/signed?

 Quantity Question:More or Less Clause, Quantity confirmation and possible dispute of products parcel shipped/loaded and product parcel received/signed?

 Answer:As a kind of solid state(powder state) product, most of the herb extract product sales are offered and calculated in Quantity of mass, and calculated as Net Weight.The More or Less Clause is set at Supplier/Seller/Shipper's option.We do guarantee the product weight shipped and in delivery is the same as the product Quantity(volume) in contract agreement:

 Our factory‘s stock Ex-Warehouse procedure is strictly according to contract and agreement, normally the Net Weight packed will be a little more than the product ordered from client side, which guarantee the received/delivered Quantity(volume) is No short.

 The courier and transport company in cooperation for logistics will calculate and weigh the Gross weight of product parcel again, its result "Chargeable Weight" will appear on the Air Way Bill, use Gross Weight minus the Tare Weight, the result is the Net Weight.

 As Seller/Shipper,above strict criteria are executed in business and guarantee the Quantity (volume) of products in logistics are strictly arranged to contract and agreement, and No short weight cases.As long as since start, we do rarely hear a client complaint the product weight of commercial volume received has some short in its Net Weight.

 As Buyer/Consignee, client side should count the Quantity and units pieces according to packing list details or contract agreement.In the cases Any short/leakage/damage happened during logistic procedure,Buyer/Consignee side should notify Seller/Shipper side first time and should better Not sign the product parcel which carried by the air courier express and their branch.

 As well-known and accept by public opinion that the Earth's gravitational field is not uniform but can vary by as much as 0.5% at different locations on Earth,bear the truth of the gravity affected with the weight(which out of our control as a natural phenomena and varies some little at different latitude longitude on the earth),normally the More or Less Clause set this 0.5% as the value of the threshold scope,this scope and rate is normally set as the dispute range for the More or Less Clause of Quantity.

 International System of Units The Quantity(volume) in sale contract are counted as to the Metric System or The International System of Units,as from Kilogram(Kg,or Kgs) to bigger volume counted by unit of Kgs for retail to commercial sales.

 The Metric System, the International System of Units are generally used widely and commonly accepted in international trade nowadays, the Quantity clause and Units are calculated according to the two system.The Metric System or The International System of Units defined the mass unit(or weight) as:

 Metric System:1 metric ton = 1,000 kilograms;1 kilogram = 1000 gram.
 Metric System:1 kilogram = 2.20 pound(lb);1 kilogram = 35.27 ounce.

 The Quantity result of mass for More or Less dispute are calculated to the Metric System or the International System of Units, which means to the kilograms based system.

 The Quantity(volume) in most retail or commercial sales are started from kilograms(kg) level,and counted in kilograms(kgs);Except sample cases which normally counted in 10grams to 100grams.There is No sales available for lab test grade volume counted in unit of Grams at present.
 

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