Ordering Support»Order Procedure FAQs!


Ordering Support Ordering Support: Order Procedure!
 Need to know What will happen after placed my order, how to use a Purchase Order? What about the Order Status, other related question about order procedure? Guideline of Order Procedure will help you!

Order Procedure FAQs: 1.What will happen after placed my order?

 Question:What will happen after placed my order?

 Answer:Once the related order confirmed, the Buyer/Consignee side will receive an Order Confirmation by Email. If you fail to receive a confirmation after payment, please contact us with your order number, the notification of the related order confirmation will be sent again.

Order Procedure FAQs:2.What is an Order Confirmation?

Order Confirmation The Order Confirmation is a notification which generated from the Supplier/Shipper side, send to the Client/Buyer/Consignee side, to confirm the information of the related order process, it including below information:

 (1).confirm the status of the product order;
 (2).confirm the information of the processing schedule/production schedule, estimated Logistic Date, and estimated On Board Date.
 (3).confirm other agreement details or changes related before logistics, including better packaging, recent local port policy, possible postpone date occasionally happened for production schedules, etc.

Order Procedure FAQs:3.Can I use a Purchase Order?

Purchase Order Form Question:Can I use a Purchase Order?

 Answer:Purchase Order is a means of paying for purchase products, the way it works is as follows:

 *Request a Quote and then request a Prepay Invoice from Supplier/Shipper side!

 *With agreement of both sides, a Prepay Invoice will be issued from the Supplier/Shipper side with the billed herbal products in details(including product name, specifications, product quantity, unit price, freight, third party fee, total amount, etc), incoterms, packing arrangement, payment instructions, etc.

 *Client/Buyer side send a payment of the related order, and will get a confirmation of the order status once payment arrived, the products in stock will be arranged for logistics ASAP(as soon as possible), the products need process to order will be arranged in logistics in the agreed working days. In cases occasionally the logistics date is postpone or delayed, Client/Buyer side will get a notification with the delay reasons.


Order Procedure FAQs:4.1.Order Status and Its Meaning.

 Question:How to get to know the Order Status and what is the meaning?

 Order Status Notes Answer:We do suppose most herb friends who familiar with shopping cart system, may feel easy to understand the status terms of an order in a shopping cart system!

 Due to the characteristics of the herbal product itself, and each order has its specific cases and requirement from Client/Buyer side, the shopping cart system still hardly to run online automatically in real order cases.The sales in retails or commercial volume put into our order system need manual assistance to process.

 In the order procedure, the Supplier/Shipper side perform notification responsibility, send/update the order status timely, to help the Client/Buyer/Consignee side easily to know the status of the order, below table gave some basic explains of the order status entries,and meanings:

Order Status Entries,and Meaning
Sequence No.
/Status Title
Meaning and Notes of related Status
01R.ReceivedThe order is received, this means your identity as a buyer(client/payer) with friendliness is verified, and we accept to help you and accept your order in our system for the process.
01P.In PendingThe order comes to pending/unprocessed state, not arranged to process. Cases like order payment short, volume revise, further content and clauses needed in agreement, other cases which may be classified into this status.
02A.ArrangedThe order is arranged to prepare for logistics, this means the products you ordered has stock at our factory warehouse, could be delivered asap.
/In Process
The order is arranged in preparation, the product related need specific process and different from the products in stock, or need to manufacture freshly, which means need extra working days to wait for its production finished.
02F.In FormulationThe order has its products with specifications and related volume(quantity) put into the formulation.
02C.In CancelationFor any reason from supplier/shipper or buyer/payer/consignee side, with agreement and consensus, we agree and both accept a cancel of the related order, the specific order has been put into cancel procedure and refund etc.
03S.In SterilizationThe products of the order have been put into sterilization and disinfection procedure.
03D.In DocumentationThe products of the order are ready for logistics, the documents in an extra number needed, this means the documents related need a bit more time to be ready.
03APL.In ApplicationThe order is submitted to an application procedure according to the shipping/landing port regulations, to get a valid number(for example, an FDA-PN) which is necessary for the port record, inspection or customs clearance, etc.
04L.In LogisticsThe order is already collected/carried by the signed logistic party, which means the consignee/buyer side will receive a timely logistic information and related documents.
The order related carried and transported by the logistics company already arrived at the destination, delivered at the consignee address and signed by representatives of the client/consignee side.
The order arranged in logistics correctly from the Supplier/Shipper side, and unfortunately it arrived at a wrong destination due to any possible reason, normally it is an error of the Logistics company and such a case rarely happened, the Supplier/Shipper side is trying to arrange an investigation with the logistic company and re-arrange the product package or cargo to your correct consignee address or warehouse in time.
And, the consignee address changes initiated from the agreement of the Consignee/Buyer side with the Logistic company is not classified in this status.
05AF.In AftersaleThe order has its products with specifications and related volume(quantity) received by consignee side, and came into the after sale period.


Order Procedure FAQs:4.2.Order Status Check Help?

Order Status Check FAQs:4.2.1.Question:How about the Order Status?

 Answer:the Supplier/Shipper will send an Order Confirmation Notification to update the status of your product order. If You placed an order and paid it, but still not received such a notification, you may contact us via email or tickets with your order number, so our sales department could help you check the status!

  FAQs:4.2.2.Question:How to track my order?Is there any logistics information update?

 Notify and Shipping notification FAQs:4.2.2.Question:How to track my order?Is there any logistics information update?

 Answer:sure, it is very easy to track the order. The Supplier/Shipper side will gladly to send a notification under title "Logistics Information of OD∗∗∗∗∗∗" to the Buyer/Consignee side in EDI format for attention, at the same day or second day once the logistic arranged. The Notification has all details of the logistics related, and including below entries:

Logistics Information Entries,and Explains
Subject of EntryDetails/Notes/Explains
(1).Confirmation of your order logistics already arranged: (a).Order Number;
 (b).Logistic Date(the exact date the package collected by the courier);
(2).Reconfirm of the consignee address:To reconfirm the consignee address in logistics(on Air Way Bill) is the same as/consistent with the consignee address confirmed in the agreement/invoice.
(3).Logistics and tracking information: (a).the Courier Name; (b).Air Logistic Type,
 (c).The AWB(Airway Bill) number(and the Airway Bill Copy if necessary),
 (d).The TrackingNumber.
 For the difference between an AWB number and a TrackingNumber, pls check at ∗Other FAQs»LogisticsRelated-FAQs 07.The Difference between an AWB number and a Tracking Number?
(4).Packing Arrangement and Conditions: (a).Packing Conditions; (b).Number of Items;
 (c).Weight(kgs):Net Weight(N.W.),Gross Weight(G.W.),Chargeable Weight(C.W.);
 (d).Package Measurement;
(5).Billing Information:Invoice information and related.
(6).On Board Date:Estimated date of the products loading on the Air Cargo.
(7).Estimated Delivery Date:Estimated date of the products arrive at the landing port and possible local delivery date at the other side.
(8).Special Port Tips:Attention for special port tips.
(9).Order Invoice Arrangement Notification: (a).Reconfirmation of your payment details;
 (b).Reconfirmation of your billing address;
 (c).EDI copy of Order documents, or Invoice Mail status and tracking information.

 FAQs:4.2.3.Question:How the order related documents will be sent?

 Answer:the documents of order related, the Supplier/Shipper side will send it with email notification titled "Documents NTF of OD∗∗∗∗∗∗" to the Client/Buyer/Consignee side.Or also send to a ∗Notify Party if Client/Buyer/Consignee side needed.

 Notify Party: the order related documents will routinely only send to Client/Buyer/Consignee side for attention and convenience. According to the Privacy Policy which protect the information from client side, the Supplier/Shipper side will send the related documents to the related third party(a "Notify Party",or an "Import Agent",or "A related Third Party in cooperation") which is appointed by the Client/Buyer/Consignee side.


Order Procedure FAQs:5.Shipping and Logistics Speed.

Delivery dates Question:How about the speed of the logistics can be expected?

 Answer: Generally, the logistics or delivery days takes:

  3-5 business days, with logistic service Air Express.
  4-5 business days, with logistic service Air Economy Express.
  5-7 business days, with logistic service Air Cargo To Door.
  3-5 business days, with logistic service Air Cargo To Port.

 Delivery Lorry Tips Delivery days are estimated by the Supplier/Shipper side from the collected date in logistics, the logistics speed also affected and may delayed by the landing port/entrance port custom clearance progress, routine inspection procedure, etc.

 Tips Public Holidays: pls bear in mind that normally the shipping time counted in working days, which mean it may be affected by the public holidays of both sides.

Order Procedure FAQs:6.Signing for your package.

Signing for your package When courier staff comes to delivery, you or your colleague need sign to receive the package.As Consignee, You'd better remember attention to below Tips:

 Tips When you sign for your package with the courier, their policy normally understands you are agreeing that the package has been received in a good condition.

 check before Signing for your package Tips We recommend that you check your packages thoroughly before sign it, and you have the right refuse to sign it if the package are seriously damaged or any leakage happened.For this case if happened,we suggest You'd keep the right Refuse to sign it and remember to notice us a detailed description of its arriving conditions immediately(and You need to take a Photo of it at the same date when the courier send the Package to your side), so we can help to check with carrier for You.

Order Procedure FAQs:7.Package Status Check Request.

Order Package Status Update Question: I am Not Familiar with, or Do Not Know how to use the tracking surface of the carrier website? or problems to know the order package status? Any help available?

 Answer:In most cases, our clients know how to use the tracking interface and it is very easy. If you have difficulties to track it on self-help, or not very convenient to track it on self-help, simply send a help tracking request with your order number and contact details, to our Sales Department by Email or by Tickets! The tracking result will be sent to notify via email or tickets for your convenience in 24 hours.

Order Procedure FAQs:8.Package Status/Location Investigation.

Package Status Location Investigation Occasionally the Supplier/Shipper side got noticed and courier reported a package was shipped to a wrong transport center, and in such a case it mistakes got put into correction immediately without hesitation.

 For example, a package with 2 CTB to the area of EU happened met a mistake at HK trans-port, one small Box got shipped to the transport center at Santiago, after investigation, the logistic company reported to Supplier/Shipper side and arrange it re-delivered to the right consignee address in 1 and half weeks.

 Such a case only happened one time all these years!


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