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Other FAQs Some other Frequently Asked Questions which not directly related with order procedure are listed in the category Other FAQs,such like customer side questions,product related questions,packing related questions,license related questions,presales related questions,online product display related questions,website related questions,etc.They are frequently asked and the Other FAQs category may help you know answers easily!

 More other frequently asked questions in different categories are in updating and adding.
 

EmailRelated-FAQs
EmailRelated-FAQs 01.How long to wait a reply by email inquiry?

 Question:How long to wait a reply by email inquiry?

 CS Mini Bird Icon Answer:Our sales department confirm a reply in 4 hours to 1 business days for your questions in working days, if the question more complicated need longer time for confirm, you will get a receipt response of notification too, a question sent at weekend or holiday may receive an answer in next working day once weekend or holiday over.

 Other questions not urgently normally get replied in 1 to 2 business days too.

EmailRelated-FAQs 02.I sent an email inquiry but returned send failure message?

 Question:I sent an email inquiry but returned send failure message?

 Answer:the failure has many reasons, we understand it normally due to various reasons including:

 1.sender side mail server SMTP(Simple Mail Transfer Protocol) or configuration of pop mail, you may need re-configure it and let run properly;

 2.sender side mail server ip rules, receiver side server ISP rules;

 3.sender or receiver side ipv4 or ipv6 address got listed in a blacklist or spam database, screened automatically by email server, you need contact admin of your mail server to settle it.

EmailRelated-FAQs 03.I sent an email inquiry without failure message return,which means sent successfully,but not received a response?

 Question:I sent an email inquiry without failure message return,which means sent successfully,but not received a response?

 Answer:this failure of receive reply due to various reasons we understand may including:

 1.a mail got screened by mail server due to ip problems listed in black mail list or spam database,and suggest sender contact admin of mailserver;

 2.a mail got screened by receiver or sender side other IP screen rules or other unknown reasons,sender can change another mail with cleaner IP or stabler mail service try again;

 3.a mail sent from wellknown famous mail server those spammers like to use(like @hotmail.com,@outlook.com,@yahoo.com,etc.) high possibility got screened;

 4.a mail inquiry without detailed descriptions of what an inquiry should have,which itself more like a spam than an inquiry,etc.

 5.a mail inquiry without details of sender contact information will be treated the same as a spam.

 6.a mail send from an android software,group email software,advertise software,and other similar software will be treated same as a junk mail or spam.

 7.a mail send from a mail server which has wrong/improper RNDS will high possibility be treated same as a spam,a mail send from a mail server which not same as the mail server of sender's organization will be treated as a possible spam.

EmailRelated-FAQs 04.How to get a reply in exactness and quick for your inquiry?

 Draft a clear inquiry of Products Question:How to get a reply in exactness and quick for your inquiry?

 Answer:In the case a product inquiry comes without necessary details from client side, may be delayed in the answering list.For examples:

 unclear inquiry lead to confusion An inquiry read as “I am looking for some herbs”, *with such an inquiry, our sales department will Not know which herb product exactly you are in need of?, and will feel confused, so this is Not as exact as the next one:

 "I am looking for Angelica Root Extract", *with such an inquiry, our sales department know the product which you are looking for yet, but Not know the quantity of the product you are in need of?, and still feel confused, so this is Not as exact as the next one:

 How to Draft question of Products "I am looking for Angelica Root Extract, and I may in need of X kgs.", *with such an inquiry, our sales department know the product and related quantity you are in need of. By the way, sometimes a products might bear same name and have some different specifications, for example the product "Rehmannia Root Extract" could be either "Rehmannia Raw Root Extract", or "Rehmannia Prepared Root Extract", or "Rehmannia Glutinosa Polysaccharides", thus for the product which has different specifications, you better draft the specifications together with the product name, so the next one will be more exact:

 unclear inquiry lead to confusion "I am looking for Rehmannia Root Extract, or Rehmannia Prepared Root Extract more exactly. and I may in need of X kgs.",  or  "I am looking for Angelica Root Extract, the 10:1 grade, not the 1% ligustilide grade, and I may in need of X kgs.",*with such an inquiry, our sales department know the product, specifications, and quantity you are in need of, but do now know where you need it to be shipped to? and will feel confused, so this is Not as exact as the next one:

 "I am looking for Angelica Root Extract, the 10:1 grade, not the 1% ligustilide grade, and I may in need of X kgs. I need it be shipped to X city.", *with such an inquiry, our sales department know the product, specifications, and quantity you are in need of, and know the city where it needs to be shipped to, so basically can update you an offer, but still, do not know how to keep contact with you well? and will still feel a little confused, so this is Not as exact as the next one:

 clear inquiry lead to understanding "I am looking for Angelica Root Extract, the 10:1 grade, not the 1% ligustilide grade, and I may in need of X kgs. I need it be shipped to X city. My contact details are: XXX.", *with such an inquiry, our sales department know the product, specifications, and quantity you are in need of, know the city where it needs to be shipped to, know how to contact you, so basically will reply you side with higher efficiency, if you can try draft in some more details, for example, the next one, it will be more exact:

 "I am looking for Angelica Root Extract, the 10:1 grade, not the 1% ligustilide grade, and I may in need of X kgs. I need it be shipped to X city. My contact details are: XXX. and I will need it in X weeks or X months."

 clear and detailed inquiry lead to efficiency So, we suggest a client try to drafting detailed product requirements, an inquiry comes with very limited information about what wants, is not taken too seriously, as it is a sign that the client is not invested in the process, so making detailed product requirements can make a big difference to your response rate and help you stand out in the answering list. This tells us that you understand the product well enough and hence are likely to be a serious client.

 And, we suggest a client providing other order details too: other than the product details, it is equally important to provide details about the “size” of the order. Every time you ask for a quote, we need to know “what is your quantity”, so can try to update you a price in exactness based on it. If you do not provide this, it will be updated based on the MOQ. Providing these details early helps ensure that there can be an exact offer estimated, since the order has the third party cost too in the real procedure, and client side better also notify the landing port name or the delivery address in details, the courier logistics company need this information for freight notification.

EmailRelated-FAQs 05.What is an email spam?

 Question:What is an email spam?

 Answer:Email spam,also known as junk email or unsolicited bulk email(UBE),is a subset of electronic spam involving nearly identical messages sent to numerous recipients by email.The messages may contain disguised links that appear to be for familiar websites but in fact lead to phishing web sites or sites that are hosting malware.Spam email may also include malware as scripts or other executable file attachments.Definitions of spam usually include the aspects that email is unsolicited and sent in bulk.

 According to the Message Anti-Abuse Working Group,the amount of spam email was between 88–92% of email messages sent in the first half of 2010.The ban on spam is enforced by the Terms of Service/Acceptable Use Policy (ToS/AUP) of internet service providers (ISPs) and peer pressure.
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EmailRelated-FAQs 06.Why there are Anti-Spam rules?

 Question:Why there are Anti-Spam rules?

 Answer:The Anti-Spam rules are in running majorly for below purpose:

 1.To protect chances clients get high efficient customer service(normally our clients do Not send a spam like email inquiry), the spams from advertisement software and other origins will delay the response speed for customer service, cause customer reply efficiency low and indirectly lead to time loss of client's benefit. To protect client's benefit and to guarantee clients get high efficient customer service, the anti-spam rules are running as one part of a daily customer service rules.

 2.The spammer origin information, such as its IP address, mailserver information, spam sender's email address, proxy server and related server information, organization name or spammer's personal identity and name which the spammer used, will be submitted periodically to Anti-spam database, Black-name list etc.
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